I monitor all calls because of telemarketers. If your # does not show on caller I.D., you will have to leave a message.
The influx of immigrant workers has created a market of repairs on roofs as young as 2 years old. Most of the roofs I repair nowadays are less than 12 years old. The migrants are here to do the work, get paid, and go back South of the Border. That's where I come in. I'm still here and I can usually fix the problems some of them create. It saddens me to see the poor quality our industry turns out today. A few of them are craftsmen, but the majority aren't. They're just unskilled hard workers. And it's because nobody has bothered to train them.
I would hire a 'legal' alien if he spoke perfect English and had proper documentation. Some of the people from other countries seem to be much harder workers than some of our 'native' citizens. Go figure. Point is, I won't learn Spanish or Italian so I can hire somebody to work in America.
A clientele mindset I have trouble penetrating
is their definition of a 'Good' roofer.
To them, A good roofer is one that will come back to fix their (The roofer's)
mistakes in a timely fashion, as often as it takes. This is called "Call-Backs".
The whole premise I strive for and succeed in accomplishing is '0' leaks in the
first place! So I don't have call-backs to show how well I can take care of 'my
mistakes'. A company is only as good as the person working on the roof. I am the
worker and the owner.